Question 1

How Do Telehealth Consultations Work?

Accepted Answer

After completing your secure online assessment, you'll book a phone consultation with an AHPRA registered practitioner at a time that suits you. Everything happens from the comfort of home.

Question 2

Is The Botanist Available Australia Wide?

Accepted Answer

Yes. Our practitioners consult with patients across every state and territory in Australia via secure telehealth.

Question 3

How Long Does Onboarding Take?

Accepted Answer

Most patients complete their initial assessment in under ten minutes and can book a consultation the same week.

Question 4

Is My Information Secure?

Accepted Answer

Your health information is encrypted, stored within Australia and handled in line with national healthcare privacy standards.

Question 5

Do I Need A Referral?

Accepted Answer

No referral is required to book an initial consultation with one of our practitioners.

Question 6

How Are Treatment Plans Determined?

Accepted Answer

Treatment suitability is determined by an authorised healthcare practitioner following a clinical assessment of your individual needs.

Question 7

Can I Access Ongoing Support?

Accepted Answer

Yes. Our ongoing care pathway includes follow-up consultations, treatment reviews and continuous patient support through your portal.

Question 8

What Happens After My Consultation?

Accepted Answer

You'll receive a personalised care plan in your portal. From there, you can manage prescriptions, book follow-ups and message our care team.

Questions, Answered

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